In honor of the Memorial Day holiday, the Ask a Librarian service will be closed at 5pm on Friday, May 25, 2018 until we re-open for our summer hours on Tuesday, May 29 at 9am.
While we are unavailable, the librarians at other institutions will be here to answer your chat questions in the Ask Us 24/7 chat. If you leave an email or voicemail message, we will get back to you when we re-open on Tuesday.
Thank you and enjoy the holiday!
We have recently discovered that the email address for our Ask a Librarian reference service (firstname.lastname@example.org) has not been functioning properly since mid-March. If you sent an email to us directly (from your personal or esc.edu email address) since then, we have not received it, and apologize sincerely for any apparent lack of response.
As of 5/11, we have discovered that our email address for interlibrary loan-related issues (email@example.com) is also not functioning. We are not receiving replies to that address.
A service request has been submitted to resolve these issues, and we appreciate your patience while we await that response.
In the meantime, the best ways to reach a librarian with your questions are to submit them via chat, via the question submission form, or via the phone number listed at the Ask a Librarian & FAQ page: http://askalibrarian.esc.edu/
For all questions about interlibrary loan, please include the transaction number (TN).
Please do not email individual librarians directly, as we have no way to document and track those questions in our system.
We thank you again for your patience and understanding.
We had been having problems with accessing videos in the Kanopy database, but they have been solved.
Kanopy, a database that provides some of our videos, is currently not allowing access from users who are not physically in Empire State College buildings in Saratoga Springs. Kanopy technical support has already been contacted about this problem and is working on whitelisting the necessary IP addresses to restore access. This blog post will be updated when access is restored.
All EBSCOhost services, including Journal Finder, which was having some problems last night, are now displaying and functioning as they should.
EBSCOHost ran an update and unfortunately, that caused some technical issues on our end. OneSearch is working fine and the most of our databases appear to be working fine but Journal Finder and resources like Biography Reference Center do not appear to be working correctly at this time. The librarians are aware and we are working on it. We apologize for any inconvenience.
Stay tuned. We will post an update once the issue is resolved.